If the buttons are still unresponsive, chat with us for assistance. See instructions for pairing your Xfinity remote and TV Box. If you have multiple TV Boxes and have paired your remote to one of your TV Boxes, make sure that you're using the remote that's paired to that specific TV Box. Paired Remotes and Multiple TV Boxes Media Buttons Not Working Mac Spotify Playlists Pairing the remote to a TV Box means that the remote will control only that box unless it's then paired to a different box. Put uncheck in the box next to the above service. Open Services tab and locate Windows Media Player Network Sharing Service. Media Keys Not Working Spotify MacThe factory reset unpairs your remote and TV Box, so you'll need to re-pair them. Close Spotify then: Click on the Windows + R buttons together and type in Msconfig then click on Enter. For me, it only works to control Spotify. The LED will blink blue three times to indicate that the remote was reset. Spotify was not working on my Windows 10 PC though it worked fine on my Android.Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset.
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